Arrival time is anytime after 3pm. To ensure that the house is thoroughly cleaned and prepared, we ask that you do not arrive earlier than this time. In your final confirmation, we will give you details of how to access the key safe for the house. The property must be vacated by 10am, at the very latest, on the day of departure.
BOOKING AND PAYMENT
Bookings can only be confirmed after receipt of: The booking form signed, accepting our terms and conditions, by a person over 18 on behalf of your party, and a 25% deposit of the total bill. Payment can be made by cheque (made payable to A & D Palin), credit/debit card or by direct bank transfer. On confirmation of the booking you become liable for the full balance of the account. THE BALANCE OF THE ACCOUNT MUST BE PAID NOT LATER THAN 6 weeks BEFORE THE BEGINNING OF YOUR BOOKING. A booking made within 6 weeks of the booking starting must be paid in full.
No more persons may occupy the property than stated in the original booking confirmation unless agreed in writing by the owners.
We operate a NO SMOKING policy in all of our holiday lets. Guests are welcome to smoke in the garden and we ask that they dispose of their cigarette butts appropriately.
A well-behaved dog is welcomed by prior agreement. If you wish to bring your dog, please add £20 per dog
to the cost of your holiday. All pets MUST be up to date with flea and worming treatments. Pets are not allowed on the furniture or in the bedrooms and must not be left in the house unattended. Owners must keep their pets under control and must not allow their pets to use the gardens as a toilet! Accidents should be cleared up immediately.
We strongly recommend cancellation insurance. The booking deposit is not returnable and, in the event of a cancellation where the house is not re-let, you will have to pay the full balance due. Cancellations should be notified in writing as soon as possible so that we can try and re-let the house.
DAMAGE OR BREAKAGES
Please ensure that the house is left in a clean and tidy condition. Any damage should be reported to the owners immediately. You will be liable for damage or breakages caused by you or your party or if any excessive cleaning is required.
HEATING AND ELECTRICITY
Gas central heating and electricity is provided inclusive in the price.
OUTSIDE PLAY EQUIPMENT
Please ensure that you supervise children at all times whilst they enjoy the play equipment in the garden. The Climbing frame, slide and swing is designed for children aged 11 years and younger – please do not let older children or adults use this equipment as it is not designed to carry their weight! The trampoline has a safely net and can be used by older children and adults but, to prevent the increased risk of collision injury; we ask that you restrict the use of the trampoline to one guest at a time. Please note that you and your party use the garden play equipment at your own risk and we are not responsible for any accident or injury however caused.
The owners do not accept liability for any personal injuries sustained by you or any member of your party (unless caused by the negligence of the owners or their staff) or for the loss, theft or damage of or to personal property howsoever caused, including motor vehicles. The owners are relieved of all liability should the accommodation reserved not be available due to circumstances beyond their control.
All information given in these conditions and all relating literature or given verbally is offered in good faith and in the belief that it is true. The owners cannot accept liability if information becomes inaccurate due to reasons beyond their control.
LEISURE CLUB CONDITIONS
We include 1 group pass per day for your stay (one pass will cover a visit for the total number of people in the group).The Leisure Club is operated by a third party (The Hannafore Point Hotel) and, therefore, we cannot guarantee the availability of this facility.